A catering operation management specialist is a professional talent responsible for the overall operation, management, and strategic planning of catering enterprises. Their work through the entire process of the catering business, aiming to enhance the efficiency of stores, ensure the quality of service, and promote brand development. They are the core role of the standardized of catering enterprises.

Main job responsibilities:

- Operation management: Overall coordination of the daily operation of the store, including personnel scheduling, material procurement and inventory, coordination of the back kitchen and front hall processes, to ensure service efficiency and stable product output.

- Team management: Responsible for employee recruitment, training, performance evaluation, team cohesion building, to enhance the professional ability and collaboration of the service team.

- Cost control: Analyze data such as food cost, labor cost, and energy consumption develop cost optimization plans, and improve profit margins under the premise of ensuring quality.

- Customer relationship maintenance: Handle customer complaints, collect customer feedback, optimize service processes and product structure and improve customer satisfaction and repeat purchase rate.

- Marketing and event planning: Develop marketing plans such as promotional activities and membership systems based on market trends and store positioning, expand source of customers and enhance brand influence.

- Compliance management: Ensure that store operations comply with food safety regulations, health standards, and fire safety supervision requirements, and avoid operational risks

Core competency requirements:

You need to have a solid knowledge of the catering industry (such as back kitchen management, service standards), data analysis capabilities (cost, customer flow analysis), team leadership skills, and be familiar with relevant laws and regulations in the catering industry, as well as market insights and problem-solving capabilities.

In the context of increasingly fierce competition in the catering industry, an excellent catering operation management specialist can improve the profitability of stores and brand competitiveness through systematic management, which is the key for the expansion of chain catering brands and the sustainable development of individual stores.