Customer service representatives are professional personnel who communicate with customers on behalf of companies or organizations, handle inquiries, resolve demands, process complaints, maintain customer relationships. The core is "to resolve issues with professional communication and enhance customer satisfaction with high-quality service".

Core service content:

- Inquiry: Answer customer inquiries about product usage, order inquiries, after-sales policies, etc., through channels such as telephone, online chat, and email, and efficiently handle issues such returns, exchanges, and complaint disputes.

- Problem solving: Record customer feedback issues, coordinate with internal departments of the enterprise (such as technology, logistics, after-sales) promote solutions, and timely synchronize the progress and results of processing with customers to avoid issues being shelved.

- Relationship maintenance: Take the initiative to revisit customers to understand their service experience, collect opinions and suggestions, and provide personalized care for high-value customers to help enterprises improve customer loyalty and repurchase rate.

Key professional requirements:

. Basic abilities: Possess good communication, expression, and listening skills, be able to clearly understand customer needs, and resolve customer emotions with a gentle and professional tone (such as dissatisfied customers).

2. Professional reserves: Master the knowledge of corporate products, service processes, and related policies, and be able to quickly and accurately provide solutions. Some (such as finance, medical) need to master the basic knowledge of professional fields.

3. Professional ethics: Be patient, responsible, and have the ability to withstand pressure.tain calmness when facing high-frequency inquiries or emotional customers, and strictly adhere to the confidentiality of customer information.